Privacy Policy

Please read this privacy policy carefully. It describes the processing of information, including the collection, use, transfer, and sharing of data that we collect from you and about you when you visit our website, use our mobile application and other digital platforms, visit a Felino Milano store, contact a brand representative by phone, or use social media platforms.

In accordance with Georgian legislation, this data may also be used in the future for direct marketing purposes. This privacy policy also explains how we collect information through cookies and related technologies when you visit our platforms.

1.1 Changes and additions to this privacy policy

Felino Milano reserves the right to make changes and additions to these terms from time to time by publishing the relevant information on the website.

1.2 What information do we collect from you and for what purpose?

We collect information from you in the following ways:

When you register, you provide us with certain personal information such as your first name, last name, email address, phone number, and other data. This is necessary so that we can provide the services you have chosen.

We also collect personal information from you when you interact with us through correspondence, for example when you are interested in one of our products or services, share your data with us, visit a company branch, or contact a Felino Milano representative by phone. Please note that phone calls may be recorded for security, training, development, and service improvement purposes.

If you choose to use a social media platform or another service to interact with us, we will collect the information that you provide through those platforms.

If you order an item as a gift for someone, we may request the recipient's first and last name, personal identification number, postal address, and phone number in order to deliver the gift.

In addition, we automatically collect certain information about visitors to our platform, as described in the section below.

In general, we collect information from you so that we can provide the best possible service and continuously improve service quality.

1.3 Use of data

We use data:

• To answer your questions and fulfill your requests.
• To share information with you, including news, announcements, and administrative notifications such as order confirmations.
• To identify services and similar products that you have already purchased or requested.
• To send marketing communications related to Felino Milano, our partners, and third parties. This may include email, targeted advertising materials, and social media channels that may be of interest to you. If you do not wish to receive such information, you may opt out.
• To develop and implement effective marketing activities that support the growth of our business.
• To continuously improve the Felino Milano brand, its platforms, products, services, and offers.
• To ensure the availability of the loyalty system and the enrollment of customers in it.

1.4 Cookies and other information we collect automatically

Felino Milano records users' IP addresses and uses cookies and other similar technologies to collect information about users and their behavior.

1.5 What are cookies?

Cookies are small text files stored on your computer, tablet, or mobile device. They make it possible to remember your actions each time you visit a website. Cookies are widely used to ensure websites function properly, to improve their efficiency, and to provide information to platform owners.

We use cookies that allow us to provide services, remember your previous choices, and retain information you have entered, such as your preferred language. Based on past use of our platforms, Felino Milano uses cookies to optimize performance and provide more relevant offers. Logs help us identify your online activity so that we can offer more relevant services or limit the amount of advertising you see.

1.6 Advertising

The platforms use third-party resources such as advertising networks and advertising exchanges. After you leave our platforms, you may encounter our advertising on third-party platforms.

We use third-party analytics and other services to obtain information about how you use the platform, whether you see advertisements, and how effective direct marketing campaigns are. This allows us and/or third parties to influence the content of advertising materials that we send you in the future.

Online advertising consists of promotional materials placed by an advertising provider, meaning a third party. It is based on the use of our platform and also on users' use of various websites. This helps us identify target customer groups, offer new products and services, and provide our audience with more relevant content and services.